K3 launches the OrderPad to take and track customer orders

K3, the UK's largest provider of Microsoft Dynamics business solutions, has launched the OrderPad, a more efficient way for home retailers to take and track customer orders on the move and improve the customer experience.

The OrderPad is an easy to use front end ordering system that enables the quick and simple in-store collection of customer facing orders for items that require delivery.  The key to the OrderPad’s ability to improve customer satisfaction, while maintaining productivity and the quality of service, lies in its simplicity.

The OrderPad offers a range of benefits:

  • Simplifies the order taking process
  • Minimises customer returns through reduction of errors
  • Improves the customer experience
  • Aids clear and concise operation
  • User friendly, therefore requires minimal training
  • Supports staff with limited product knowledge; particularly weekend and part time staff

Paul Makin, K3 Sales Director, said, “The web has been driven by consumers wanting buying to be made easier, so why not extend that into the store?  This is the first step towards in-store self service, although initially, we see it as a tool for salespeople. The OrderPad also cuts training times and resources by reducing the need for salespeople to understand the whole product range”.

 

Product Description
The OrderPad builds on the simplicity of web ordering; incorporating an overall look and feel which is very much like shopping on-line.

  • Integration to Post Code applications enables simple selection of address information
  • Preferred method of communication with the customer can be recorded to ensure the customer is kept up to date with the status of their orders
  • Limits can be set, so any discounts are subject to authorised parameters
  • Related items are prompted, raising the order value
  • The summary screen enables the confirmation of all information before moving to the completion stage
  • The salesperson is prompted to ensure additional services are offered to the customer
  • Pay & Take items are included within the order and EFT is integrated
  • Salespeople and customers alike can feel comfortable configuring orders

The OrderPad provides flexible in-store solutions for:

  • In-store order entry
  • Mobile salesperson up-selling, while capturing the customers order requirements
  • Customer self-service ordering kiosk

About K3

As the UK’s largest provider of Microsoft Dynamics, K3 provides business software solutions for the retail sector, built around the complete Microsoft technology stack.

As a Gold Level Partner, and with 25 years of experience, K3’s implementations employ a structured approach that focuses on delivering unique competitive advantages within an agreed performance structure.

Clients that have enjoyed the benefits of a K3 software solution include:

Adidas, Alliance Pharmacy, American Golf, Booths Supermarkets, Carpetright, Choices UK Plc, Dobbies Garden Centres, Dreams, Gamestation, Gamestop, Lakeland, Leekes, National Gallery Company, Pearsons, Rugby Football Union, Shoon, Space NK.

K3 is part of the K3 Business Technology Group Plc

www.k3btg.com